Privacy Policy


1. Information needed to use the Planet Stays Platform.

  • We collect personal information about you when you use the planet stays Platform when signed in. Without it, we may not be able to provide all services requested. This information includes: Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use. 

2. Information Automatically Collected by Using our Platform Payment Services.

  • When you use the Planet Stays Platform and Payment Services, we automatically collect personal information. This information may include:
  • Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, and other actions on the Planet Stays Platform.
  • Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, email address, IBAN information, your address, and other related transaction details.

3. Personal Information We Collect from Third Parties.

  • We collect personal information from other sources, such as: Third-Party Services. If you link, connect, or login to the Planet Stays Platform with a third party service (e.g. Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.


1. Provide and develop the Planet Stays platform

  • enable you to access the Planet Stays Platform and make and receive payments
  • enable you to communicate with other Members
  • process your request
  • perform analytics, debug and conduct research
  • provide customer service, training
  • send you messages, updates, security alerts, and account notifications

2. Create and Maintain a Trusted and Safer Environment

  • detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity


1, Sharing With Your Consent or at Your Direction.

  • Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Planet Stays account or participating in promotional activities by Planet Stays partners or third parties.


While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.